Refund & Cancellation Policy

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ASB Training provides online, non-accredited workplace training and awareness courses. This Refund & Cancellation Policy outlines the circumstances under which refunds or cancellations may be considered.

All ASB Training courses are delivered digitally. Once course access has been granted, training materials and content are immediately available to the participant.

Due to the digital nature of our courses, refunds are generally not provided once access has been granted, except where required under Australian Consumer Law.

ASB Training does not offer refunds for:

• Change of mind
• Incorrect course selection
• Failure to complete the course
• Lack of use or partial completion
   

Please ensure the course is suitable for your needs before enrolling.

If ASB Training cancels a course or is unable to provide access due to technical or administrative reasons, a full refund or alternative access option will be offered.

Nothing in this policy limits your rights under the Australian Consumer Law.

You may be entitled to a refund, replacement, or remedy if:

• The service is not provided with due care and skill
• The service is not fit for purpose
• The service does not match its description
   

Where a major failure occurs, you may choose a refund or replacement.

At ASB Training’s discretion, enrolments may be transferred to another participant within the same organisation, provided the course has not yet been substantially completed.

Requests must be submitted in writing.

If you experience technical difficulties accessing a course, please contact us as soon as possible. We will make reasonable efforts to resolve access issues before considering any refund request.

All refund or cancellation requests must be submitted in writing via email and include:

• Participant name
• Course name
• Reason for the request
   

Requests will be reviewed on a case-by-case basis in line with this policy.

ASB Training may update this Refund & Cancellation Policy from time to time. The latest version will be published on our website.

For refund or cancellation enquiries, please contact:

ASB Training
📧 Leigh@asbtraining.com.au